Conditions of exchange
We only exchange non-defective items, which are in their original condition, have not been worn, tampered with or washed, and still have all their tags attached.
You can only exchange one item for a different size. We can not exchange a given item against a different item, or item of a given color, against the same item of a different color.
You can only trade the same item once for a different size.
Items must be returned in a single package. We reserve the right to refuse returns of the same order sent in several times.
Returns for exchange must be made at your expense the import and shipping costs and the carrier of your choice.
Custom products can not be returned.
You will find more information about our exchange conditions in our Terms and Conditions.
Do not hesitate to contact our Customer Service for any question or request for assistance.
We ensure that each of our customers has a fully satisfactory shopping experience, from choosing your items on the site to delivery to your home. You have a period of 14 days after receipt of your order to return the items against refund. Items must be returned in their original packaging and condition, new, unworn, unwashed, along with the packing slip originally received with your package.
Any notification of return of your articles must be indicated in advance by e-mail to the following address: email@example.com
It is advisable to send the package in tracking and keep the tracking number. After receipt of your package, the refund will occur immediately,you will be notified by e-mail as soon as the refund has been processed.
2 important remarks:
-The shipping costs "return" are your responsibility
- Packages must be returned to the address of the expedition
Special case :
If an error occurred during the preparation of your order in our services, the return shipping costs for the exchange will of course be our responsibility. For any information, contact us at or by email: firstname.lastname@example.org
We do our best to promise you a good purchase and a good delivery. Thank you for your trust.