Your orders are processed and shipped Monday to Friday from 8:00 a.m. to 8:00 p.m., and Saturday from 9:00 a.m. to 6:00 p.m. (except holidays).
DELIVERY COSTS AND DELIVERY TIMES
We ship to over 120 countries.
TO KNOW: On some products, we work with several designers in Africa and internationally, some of their products are being manufactured in their workshops, when you place an order, it takes between 7 to 15 days, for the time manufacturing and delivery. Packages leave the workshops to your delivery address.The delivery is handled by various carriers (Fedex, UPS, DHL, etc.)
On other products, we notice on description,we are able to ship them to you within 3 to 5 working days to Europe and the USA-Canada (Monday to Friday) with FEDEX
Any additional import taxes remain your responsibility. Please refer to the prices offered when confirming the order.
TRACKING YOUR ORDERS As soon as your order has been dispatched you will receive an e-mail including an order tracking number. You can track your order 1 or 2 hours after receiving this email by viewing the link provided.
For deliveries without signature to deliverers, we will not be responsible for theft or delivery problems from the moment the carrier has received the signature of the delivered package. Delivery times are the responsibility of the transport operators, we are not responsible for delivery delays, as we have no control over the operation of the post office or other transport operators.
In the case of an undelivered product, or a product that has arrived defective or an incorrect item in your order or an item missing, contact our services at:
Shipping costs are free from 100 euros of purchase.
For any questions, you can send us an email: firstname.lastname@example.org